A wholly owned subsidiary of Power Finance Corporation Ltd


Fair Practice Code

PFC Green Energy Ltd (PFCGEL) is a financial institution and a non-banking financial company, providing fund and non-fund based support for the development of the Indian Renewable Energy (RE) sector. PFC GEL has adopted Power Finance Corporation Ltd. (PFC)'s Fair Practice Code (FPC) for its lending operations based on the RBI guidelines, which intends to provide assurance to all borrowers of the Company’s commitment to fair dealing and transparency in its businesses transactions. Commitments outlined in this Code are applicable under normal operating environment; however under situations beyond the control of the Company, it may not be possible to fulfill the commitments under this code. This code is not a legal document creating any rights and obligations on PFC GEL. FPC will be applicable from the date it is placed on PFC GEL's web site.


PFC's Fair Practices code is reproduced below, however for the latest version of FPC, PFC's website may kindly be referred to:


1. Application and Processing of Loans  

Loan application forms for all standardized products of PFC are given on its website with list of documents required to be submitted with application form. Application forms can also be obtained from PFC's office. PFC’s interest rates for the loans are as prevailing on the date of each disbursement. The interest rates and key financial terms & conditions are also given on the web site of PFC. The detailed standard terms & conditions would be provided if asked for by the applicants. Besides, conditions are also stipulated based on the appraisal of the proposal.

PFC shall issue written acknowledgement for each application after receipt of the complete information as per standard application format. Additional information and support documents may occasionally be found necessary in course of processing a client application.

Applications complete in all respects would be processed within a reasonable time frame. In case the proposal is not approved by PFC, the borrower would be intimated accordingly.

2. Loan Appraisal and Terms & Conditions

PFC ensures proper assessment of the loan proposal based on PFC’s internal guidelines & procedures.

The amount of assistance to be sanctioned, terms of sanction, etc. are finalized after appraisal, discussions with borrower’s representatives and due diligence. PFC’s interest rates for the loans are as prevailing on the date of each disbursement. The interest rates and key financial terms & conditions are given on the PFC’s web site.

The sanction of loan would be conveyed to the borrower along with the detailed terms and conditions through Letter of intent (LOI)/sanction letter. The terms and conditions are normally discussed with the applicant prior to sanction of assistance. Borrowers are required to send their acceptance within 30 days from the date of issue of the Sanction letter.

A copy of the Standard Loan Agreement, as amended from time to time, together with general/special conditions would be furnished along with the LOI/sanction letter; except in case of Consortium financing where the terms and conditions may be finalized amongst the participating banks/FIs, thereafter-common loan and security documents would be executed with the borrowers.

However issuance of the LOI does not bind PFC or give any right to the borrower for release of funds for the project or sanction of further assistance for that project/ scheme/ purpose, unless all the covenants are fulfilled and required securities are created to the satisfaction of PFC/consortium.

3. Disbursement of loans including changes in interest rates

The borrower shall enter into a Loan Agreement containing all standard and specific terms and conditions with PFC, execute the requisite documents, create security for the assistance as mentioned in the LOI/sanction letter, before seeking disbursement.

In PFC’s Loan agreements, the penalty clause shall be shown in Bold.
PFC would ensure timely disbursement of loan sanctioned in conformity with terms and conditions governing such sanction.
Changes in interest rate and other financial charges in the normal course would be effected prospectively

• Decision to recall/accelerate payment or performance under the agreement or seeking additional securities would be as per the loan agreement.
• PFC would release all securities on full repayment/realization of the loan to the satisfaction of PFC subject to any legitimate right or lien and set off for any other claim that the corporation may have against the borrowers. If such right needs to be exercised, borrowers would be given due and proper notice with requisite details.
In case of joint mortgage, release of documents shall be done after obtaining ‘NOC’ from the other lenders/charge holders.

Grievance Redressal Mechanism

PFC has put in place a Grievance Redressal Mechanism. Details of the same are given on the web site of PFC.
PFC shall display the following information prominently, for the benefit of their customers, at their regional offices/ places where business is transacted:

• The name and contact details (Telephone / Mobile nos. as also email address) of the Grievance Redressal Officer who can be approached by the public for resolution of complaints against the Company.
• If the complaint / dispute is not redressed within a period of one month, the customer may appeal to the Officer-in-Charge of the Regional Office of DNBS of RBI (complete contact details), under whose jurisdiction the registered office of the NBFC falls.  

General Provisions

PFC would refrain from interference in the affairs of the borrower except for what is provided in the terms and conditions of loan documents (unless new information, not earlier disclosed by the borrower, has come to the notice of the Corporation). However PFC shall reserve the right to appoint its nominee on the board of the borrower as per the loan agreement.

Recovery is pursued through normal course of business following due process of law.

In order to enhance value and relevance to the borrowers this code would be reviewed from time to time. PFC would, therefore, greatly value any suggestions for improvement.